Personal Stories: Clients

Twenty years ago, Jennifer went to Lyon Martin because she had no insurance and she felt trapped by her financial situation. For a while she had insurance and went to a private practice and had a bad experience. Now Jennifer would choose Lyon Martin even if she had insurance because Lyon Martin does healthcare the way it should be done. The doctors and nurses have always been excellent - down to earth, supportive, and non-judgmental. Most importantly, the care has always been the highest of quality and she has always been treated with respect and concern. Appointments are never rushed - every question gets answered in detail. The fee structure is similar to that with other free clinics, but patients can make an appointment, which makes Lyon Martin more convenient and accessible. In fact, she feels sorry for men who cannot use their services.

Kim is a transgender woman who has been using Lyon Martin as her healthcare provider since 2004. She has lived as a woman for many years and before finding Lyon Martin, she had been going to a private practice that specialized in transgender women. But, despite their wealth of experience, she felt as though she was greeted in a negative and judgmental way. By contrast, Kim feels completely comfortable at Lyon Martin. Her doctors and nurses are non-judgmental, never rush her, or make her feel stupid. Even more comforting is that her doctor is also transgender, and can understand her situation very well. The quality of care she has received has been exceptionally high. She would recommend Lyon Martin to anyone.

Nick is a transgender man and has used Lyon Martin for his primary healthcare for the last several years. It has been an important source of information and support for him as he transitions. Known as one of the best clinics in the nation to go to for help and answers for the transgender community, the care Nick has received has always been respectful and comprehensive. He has also benefited from the personal knowledge and experience of his doctor who is also transgender. Nick has found a sense of community within this clinic.