Lyon-Martin Health Services: Careers

Lyon-Martin Health Services provides personalized healthcare and support services to women and transgender people who lack access to quality care because of their sexual or gender identity, regardless of their ability to pay.

Lyon-Martin is an equal opportunity employer. People of color, women, transgender people, lesbians and people living with HIV/AIDS are encouraged to apply.

Comprehensive Patient Support Associate

posted 01/17/12

Position Summary:

The Comprehensive Patient Support Associate (CPSA) will perform a variety of tasks within the clinic to provide patients a cohesive and supportive administrative environment. They will work closely with the provider, patient care coordinator and billing teams to ensure that patients feel supported in accessing their care. They are expected to provide quality customer service in a sensitive and non-judgmental manner. They maintain a high degree of professional competence and the highest possible ethical standards while functioning as part of the care-giving team. They also have a great sense of humor, are flexible, and are able to work well with a variety of people in a quickly changing organization. The CPSA is expected to uphold and imbue in others a commitment to addressing racism, and gender and sexual discrimination within the organization and our clinical practice.

Responsibilities include, but are not limited to:

• Working with the medical and mental health teams to ensure continuity of primary care and provide a supportive and structured environment for patients and clients
• New patient registration, orientation, and education
• Enrolling patients in public benefit programs such as Healthy San Francisco and FPACT
• Managing provider schedules via patient management software
• Answering phones and directing callers appropriately
• Working with external organizations, such as pharmacies, to investigate reasons for barriers to care
• Medical record management, including releasing information as appropriate
• Providing high quality customer service and care in a sensitive non-judgmental manner

Education and Skills

• Dedication to working in a social justice orientated health care setting
• Experience maintaining professional boundaries and deescalating crisis
• Written and verbal literacy in English required.
• Fluency in Spanish required
• Prior medical office or community clinic experience
• Excellent communication, interpersonal skills and problem-solving abilities
• Ability to work cooperatively with others and demonstrate good judgment in unusual and emergent situations; also able to work independently and manage multiple tasks simultaneously.
• Computer literacy and working knowledge of patient management software (MISYS Tiger preferred)
• Knowledge of HIPAA administrative policies preferred
• Knowledge of Bay Area community resources preferred
• Experience utilizing harm reduction while working with homeless, mentally ill, and substance using patients
• Experience and dedication to working with populations with varying lifestyles, ages, sexual orientations, ethnic and cultural backgrounds, and economic status
• High School diploma or equivalent; College degree preferred
• Current CAA certification preferred

Work Schedule and Salary:

The work schedule is Monday - Friday, full-time, with some evening hours required. Salary is commensurate with experience.

E-mail or fax a cover letter and resume to:

Subject:Comprehensive Patient Support Associate Job Search
Lyon-Martin Health Services
1748 Market Street, Suite 201
San Francisco, CA 94102
www.lyon-martin.org
Fax: 415 252-7490
e-mail: elizabeth@lyon-martin.org
(no telephone inquiries accepted)
PLEASE NOTE: resumes without a cover letter will not be considered

MEDICAL SOCIAL WORKER/LCSW

posted 11/18/11

Position Summary:

The Medical Social Worker is a Licensed Clinical Social Worker who acts as a clinical leader by providing quality mental health and case management interventions to Lyon-Martin patients receiving primary care in an integrated model. Emphasis will be placed on patients with at least one chronic illness and/or mental health issue compounded by psychosocial stressors, those who are HIV+ and/or homeless, and those at risk for becoming HIV+ and/or homeless. The ideal candidate helps to improve the health and well-being of our patients, promotes team functioning and upholds and imbues in others a commitment to addressing racism, and gender and sexual discrimination within the organization and our clinical practice.

Work Schedule/Salary

The work schedule is Monday - Friday, 40 hours per week, with some evening hours required. Salary commensurate with experience.

Education/Experience:

• Licensed Clinical Social Worker (LCSW) with valid California State License and Registration (we cannot currently consider unlicensed candidates or MFTs)
• Completion of clinical supervision training preferred
• Experience working in a medical setting preferred.
• Experience working with homeless, mentally ill, HIV+ and substance using patients.
• Experience working with populations with varying ethnic and cultural backgrounds and economic status.
• Experience working with lesbian, bisexual and transgender/gender-variant patients.

Personal Characteristics, Skills and Abilities:

• Fluent in Spanish
• Ability to work in a small, fast-paced non-profit clinic
• Commitment to the mission of Lyon-Martin and to community-based primary care
• Excellent communication and interpersonal skills and problem-solving abilities
• Ability to manage and de-escalate crisis situations
• Ability to work independently and as part of a team
• Flexibility for working in a small, fast-paced non-profit clinic

E-mail or fax a cover letter and resume to:

Subject:MEDICAL SOCIAL WORKER/LCSW Job Search
Lyon-Martin Health Services
1748 Market Street, Suite 201
San Francisco, CA 94102
www.lyon-martin.org
Fax: 415 252-7490
e-mail: dawn@lyon-martin.org
(no telephone inquiries accepted)